Refund & Cancellation Policy

Last updated: September 2026

Egypt X Ltd is the parent company for the Egypt X portfolio of brands and does not sell products or services directly through this website.

Where to Find Refund Terms

Refunds, cancellations and payment disputes are handled by the individual brand you purchased from, under that brand's own published refund policy. For example, bookings made on Egypt X Diving are covered by the refund policy published on egyptxdiving.com.

Payment Processing

Egypt X Ltd, as the registered company operating the group's payment accounts (including Stripe), may appear as the merchant of record on your card or bank statement for purchases made on Egypt X brand websites. If you do not recognise a charge, please contact the brand you purchased from first — for Egypt X Diving that is sales@support.egyptxdiving.com — or reach us directly at info@egyptx.co.uk for company-level questions.

Disputes & Chargebacks

We encourage customers to contact the relevant brand's support team before opening a dispute or chargeback with their bank, as this is usually the fastest way to resolve an issue.